Shipping policy

Fulfillment locations

Most orders are prepared and shipped from our location in Croatia. Selected products that are stocked at Mouser Texas may be fulfilled from the United States when that inventory is available. Your order confirmation and tracking information identify the applicable shipment.

Where we ship

We ship to the worldwide destinations available during checkout. Enter your delivery address at checkout to see whether shipping is available, the applicable service and charge, and the estimated delivery time for your location. If no shipping option is displayed, we cannot currently deliver to that destination.

Processing time

Orders are normally prepared within 1 business day after payment is confirmed. Business days are Monday through Friday, excluding public holidays at the fulfillment location. If an exceptional delay affects your order, we will contact you using the email address provided at checkout.

Delivery, charges, and tracking

Available delivery services, exact shipping charges, and delivery estimates are shown before payment. Croatia-origin orders use tracked delivery. Tracking information is emailed after the parcel is accepted by the carrier. Delivery windows begin after dispatch and are estimates, not guaranteed delivery dates. Customs processing, weather, public holidays, and carrier disruptions can extend delivery time.

The current Croatia-origin service is Signed Tracked Mail at USD $5. The displayed estimate is 2–6 business days for Europe and 5–10 business days for other destinations. Selected Mouser Texas products use the US services and prices displayed at checkout.

Customs and import charges

Orders sent across customs borders may be subject to import VAT, customs duties, brokerage fees, or other charges imposed by the destination country. Unless checkout expressly states that these charges are included, they are not included in the product or shipping price and are the recipient's responsibility. We cannot alter customs values or declare commercial orders as gifts.

Delivery address

Please verify the complete delivery address before placing your order. Contact us immediately if it needs correction. Once a parcel has been dispatched, we may not be able to change or redirect it. If a parcel is returned because of an incomplete address, refusal, or failure to collect it, reshipping or carrier return costs may be charged where permitted by law.

Lost or damaged parcels

If tracking has not updated beyond the estimated delivery window, or the parcel arrives damaged, contact sales@vagrepaircenter.com with your order number. For visible damage, keep the packaging and provide photographs so we can investigate with the carrier. This does not limit mandatory consumer rights.