Refund policy

Returns

You may request a return within 14 days after receiving your order. Contact sales@vagrepaircenter.com with your order number and the reason for the return before sending anything back. After the return is approved, send the item within 14 days using a tracked service to: VAG Repair Center, Kurilovac 9, 47280 Ozalj, Croatia.

Eligible items and condition

We accept returns for defective and non-defective products. The item must be the product supplied, complete with all included parts. You may open and handle it only as necessary to inspect its nature, characteristics, and compatibility. Installation, soldering, programming, modification, electrical damage, or use beyond reasonable inspection may reduce the refund to reflect diminished value. This does not affect your rights if the product was defective, incorrectly described, or the wrong item was supplied.

Return shipping and fees

For a change of mind or an incorrectly selected part, you are responsible for arranging and paying for tracked return shipping. If we supplied an incorrect, damaged, or confirmed defective product, contact us before returning it so we can provide the appropriate resolution and cover reasonable return costs where required. We do not charge a restocking fee.

Refunds

We will inspect the return and notify you of the outcome. Approved refunds are processed to the original payment method within 5 business days after inspection. Your payment provider may need additional time to credit the funds. We may withhold the refund until the goods are received or valid proof of return is supplied.

Where required by law, the original standard outbound delivery cost is also refunded. Additional cost for an upgraded delivery service is not refundable. Import duties, taxes, or brokerage charges paid directly to customs authorities or carriers cannot be refunded by VAG Repair Center.

Faulty or incorrect items

Contact us promptly with your order number, a description of the issue, and relevant photographs. Do not solder, install, program, or further modify an item that you believe is incorrect or defective.

Exchanges and cancellations

We do not offer direct exchanges. To obtain a different product, return the eligible item and place a new order. Contact us as soon as possible if you want to cancel an order. If the order has already been dispatched, it must follow the return process.

Your legal rights

Nothing in this policy limits mandatory consumer rights, statutory guarantees, or other rights that cannot legally be excluded.